Objective Chemistry Volume 2

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• Products must be unused, in original condition, and properly packed.
• Return shipping cost is borne by the customer.
• Partial quantity returns are allowed.

Refund Timeline

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• Refund is issued to the original payment method.

Digital Products (Special Conditions Apply)

Digital products such as eBooks, OSDS, and Online Test Series are generally non-returnable/non-refundable, but requests may be accepted in specific cases:

• eBooks: refund may be considered only if the download link has expired, the download count is unused, and the request is made within 7 days after link expiry. No refund/exchange if downloaded even once.
• OSDS: refund/exchange may be considered for duplicate purchase or if activation email is not received within 24 hours.
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*Read more on Refunds and Exchanges and Return Process.

Exchange Policy

Please review products carefully before purchase. Exchanges are allowed only in specific cases:

• Physical books: exchange request must be made within 2 days of delivery.
• Digital products: exchange may be considered only if the download link expires and the download count remains unused, or if a class upgrade is requested (example: Class 2 ordered instead of Class 10) before any downloads/activity.
• Subject exchange for the same class is not permitted.

Final approval for digital exchanges lies with MTG Learning Media Pvt. Ltd..

Cancellation Policy

To cancel an order, email order@mtg.in within 24 hours of placing the order.

Subject line: "Cancel Order Number XXXXXX"

If the order has already been dispatched, cancellation may not be possible.

*Read more on Exchanges.

If you receive a defective, damaged, or wrong product, please email order@mtg.in with your order details (order number / invoice number, photos if applicable). Our team will guide you with the next steps to resolve the issue quickly.

*Read the full terms and conditions policy here.